Scare Canada

So, I’m standing in line at the luggage carousel waiting for my luggage, facing in the direction of the belt when I receive a full body check in my back from behind and hear the non-sequiter apology, “Excuse me, Sir,” at the same time. Brushing off my pants and getting up, I see an Air Canada attendant slamming people out of the way to get to a bag.

Might be the best service any of us received from this company in decades. For those who aren’t familiar with its unique brand of branding, the Canadian government has had to appoint a government ombudsman whose sole job is to deal with complaints from this monopoly server.

In the next few days, I’ll share two of my favourite stories of complete lack of customer service from this fine example of Soviet-era customer service.

Advertisements

One comment on “Scare Canada

  1. I’ve definitely had my horrific experiences with Air Canada many times in the past. I’m sure they will continue to be part of my future as well. I would really appreciate it if you would check out my Facebook page: https://www.facebook.com/kbeezyisviral

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s